Glass Technician

DESCRIPTION

The Glass Technician is responsible for removing and installing, replacing and repairing glass at the repair shops, customer’s residence or place of employment correctly and safely. They must have a valid driver’s license with a clean driving record. They must maintain a positive attitude and cooperate with fellow employees, vendors, customers and insurance adjustors.

RESPONSIBILITIES

• Answer job order requests via email, phone and text
• Ability to upsell
• Phone etiquette
• Ability to multitask
• Basic understanding of glass software, internet, Outlook and Excel
• Understanding NAGS (National Auto Glass Specifications) terms and abbreviations as used in NAGS catalogs and calculators
• Entering and maintaining new accounts
• Working with glass suppliers/dealerships purchasing glass while maintaining the G/P
• Working directly with Glass Manager/customers scheduling jobs per technician
• Maintain job folders
• Generating invoices and accounts receivables
• Work with Accounting to reconcile monthly invoices
• Working directly with insurance companies accepting and requesting assignments; handling EDI’s
• Handling any warranty issues, reschedules and paperwork for returns
• Work directly with Calibration Division for scheduling calibrations for glass
• Collecting deductibles

EXPERIENCE REQUIREMENTS

1-3 years of glass experience is a plus

DESIRED SKILLS

We are looking for great people who are task oriented, supportive team players who are charismatic and persuasive individuals. Someone who is accurate, time sensitive and structured; yet be challenged to think quickly, thoroughly and thoughtfully when helping our customers.

BENEFITS

We have wonderful benefits that include the standard stuff:

• PTO (Paid Time Off) that you earn based on hours worked each pay period.
• Eight (8) paid holidays
• Health coverage
• Vision coverage
• Dental coverage (including orthodontic option)
• 401k retirement savings plan
• Long-term disability coverage
• Life insurance coverage
• Award-winning Health Plan:
• “America’s Top 50 Health Plans,” Health Rosetta Institute, 2023
• “Health Plan Hero,” Patients Rising, 2022